Lexicom understands and appreciates that you, as a Lexicom Online visitor, are concerned about the confidentiality and security of information Lexicom may collect about you. Lexicom is committed to providing you with high quality online learning information and services within a secure and confidential environment.
On the 21st December 2001, the new provisions of the Privacy Amendment (Private Sector) Act 2000 commenced. This legislation, updating the Privacy Act of 1988, is designed to protect your rights with respect to personal information that organisations may hold, to ensure you are aware of your rights and of what information is held.
Personal information includes a person’s name, address, telephone numbers, date of birth, credit card and bank account details, course interests, education history and employment status. None of the information that we hold about our enquirers and students is considered sensitive under the provisions of the Act.
What information do we collect from you?
The information that we collect about you will depend on the functions that you use within Lexicom. We will not collect any information which identifies you as an individual unless you knowingly provide it to us.
Any personal information you supply will be used only in accordance with this Privacy Statement. If you browse on the Site, read or download information, our system will record the date and time of your visit and the pages viewed and information downloaded.
How do we collect, hold, use and disclose this information?
Personal information is collected from completed student enquiry forms, phone calls, live chats on our website, student enrolment forms, and other forms on our website. The information is held on our customer computer database or that of our third party contact centre. We take all reasonable precautions to prevent unauthorised access to that information. The information is collected to process your enrolment as a student, or enquiry, and to assist us in improving our service to you. The provision of this information is voluntary but if this information is not provided, Lexicom may not be able to process your enrolment or enquiry.
What cookies are used within the site?
A cookie is a small data file placed on your computer by the Lexicom server. A cookie contains information about your visit to the Site. When you visit the Site again, our server will look for the cookie and structure itself based on the information provided. A cookie identifies your computer to our web server when you visit the Site.
• To determine if you have previously visited our Site
• To identify areas of our Site you have accessed
• To enable us to tailor the facilities and offerings made available to you when you visit our site
• For administrative and security purposes
The cookies installed on your computer will not contain personal information about you, other than that outlined above.
Your personal data will be stored in a secure environment at the Lexicom Site. It is recommended that you turn off any cookie warnings in your browser before using this Site, otherwise you may not be able to use the full functionality of this Site.
How your information may be used?
Any information we collect from you via the Site, may be used for:
• the purpose of enabling Lexicom to provide products, services or information to you in accordance with your requests or reasonable expectations;
• the purpose of enabling Lexicom to ascertain whether or not it has other services or products which may foreseeably meet your needs, and to notify you about these;
• the purposes of enabling Lexicom’s research, planning, product development, risk assessment, risk modeling and marketing; and
• any other purpose required or authorised by law.
We will only disclose personal information to third party entities carrying out functions on behalf of Lexicom on a confidential basis. You should note that information we collect from you may also be disclosed to third parties if that disclosure is required or authorised by law.
The security of information you provide
Lexicom takes reasonable steps to preserve the security of personal information it collects via the Site. Your user name and password are encrypted for privacy during transmission using the Secure Sockets Layer (SSL) protocol. To ensure your browser is SSL compliant, check the bottom status bar now. You should see either a closed padlock or a non-broken key symbol
How to get access
Academic misconduct is not tolerated by Lexicom. Academic misconduct includes, but is in no way limited to incidents of:
• falsifying documents including Academic Transcripts and Testamurs
• posting or publishing explicit material
• any improper use of Chat rooms, forums, conferencing, DropBox or other functionality on the Lexicom website
Academic misconduct may result in termination of enrolment, penalties or referral to police.
Inappropriate behaviour by students toward Lexicom, its staff, other students, or a third parties related to Lexicom is not tolerated. Inappropriate behaviour includes, but is not limited to oral or written: abuse, coarse language, threats or slander or untruths or the spread thereof. It may also include misuse of student information or using student information inappropriately.
It is a condition of enrolment that all students comply with Lexicom policies, procedures and terms and conditions.
In the event a student’s enrolment is terminated, a preclusion period may apply with regard to the student’s enrolment into subsequent courses offered by Lexicom.
Procedures are available to the student to appeal any decision made by Lexicom with regard to termination of their enrolment.
Should a student’s enrolment be terminated for any reason all fees paid by the student remain the property of Lexicom.
Complaints and Grievances
Lexicom wishes to ensure fair and equitable management of grievances and complaints by providing a transparent and consistent process for resolving grievances and complaints.
This policy articulates the general approach of Lexicom in resolving complaints relating to decisions, acts or omissions of Lexicom staff, which may adversely affect the well-being of staff or students, and the informal and formal procedures that should follow in pursuing grievances regarding their well-being.
Staff and students will be able to view this policy prior to employment or enrolment and will be advised to read it at the commencement of a course or employment with Lexicom.
Anyone is entitled to access the grievance and complaint policy and related procedures regardless of the location at which a grievance may have arisen, or the place of residence, their mode of study or position they hold with Lexicom.
Grievances may be about the decisions or actions of staff or committees at Lexicom. They may not be about the policies, procedures or academic standards of Lexicom. A grievance may be about the manner in which someone has interpreted or implemented a policy or procedure, but it cannot be about the policy or procedure itself.
Grievance: any perceived ground for complaint by a student, prospective student or client, concerning a decision, act or omission of a Lexicom staff member or committee that may adversely affect a student’s well-being.
Complaint: the assertion of a grievance (either formally or informally).
All complaints must be made in writing and directed to “The Review Team” at Lexicom.
Complaints that remain unresolved must be reviewed internally by an independent and impartial senior officer that is on staff or nominated by Lexicom or a dedicated complaints committee established by Lexicom.
Lexicom is committed to:
• Ensuring a complainant or respondent is not victimised or discriminated against;
• Conducting complaints processes in accordance with the principles of natural justice;
• Considering complaints in a consistent, transparent, objective and unbiased manner;
• Making all details of the procedures publicly available;
• Communicating the procedures in writing to all staff and ensure comprehensive training regarding comprehension and implementation of the policy’s procedures and that amendments and their implications are understood;
• Informing students of the policy during their course orientation and advising students to read it at the commencement of a course;
• Specifying reasonable timelines for responses to each stage of the process and monitoring of these timelines;
• Allowing the complainant and / or respondent to be accompanied and / or assisted by a third party if desired;
• Providing reasons and full explanation in writing for decisions and actions taken as part of the procedures, if requested by the complainant and / or respondent;
• Keeping appropriate records of grievances for at least five years, and allow parties to the complaint appropriate access to these records;
• Ensuring that such records are treated as confidential, and;
• Reviewing the complaints-handling process regularly.